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The Parts Plus Car Care Center Program Welcome to the premier Service Dealer program in the Automotive Aftermarket, developed with input from Service Dealers just like yourself! This program continues to...

Customer Service Index Cards

Customer Satisfaction Index (CSI) cards are useful in determining how well you meet your customer’s needs and wants in a non-confrontational manner. The CSI cards are pre-addressed and postage page and come to Headquarters, not the shop. This provides customers with confidence since the card is going to a third party. Each CSI card asks the customer to rate your shop on six simple questions and two Yes/No questions. There is also an area for customers to indicate ways of improvement. The customer is rewarded with a $10 coupon for completing and mailing the CSI card. Information from the card is recorded in a secure area of our Extranet and can only be seen with a Username and Password assigned to each shop. By recording the information on the Extranet, shops have the ability to download a CSI report for their shop to see how customers rate them and look for areas of improvement. If a card contains a complaint or bad ratings, the CCC is contacted immediately with the information so they can follow-up with the customer. A report can be downloaded by the CCC through the Parts Plus Web site showing the cards that have been processed and how your shop was rated by each customer and any customer comments. For a Username and Password, contact your Parts Plus supplier or Headquarters. There are (100) CSI cards included in the Enrollment kit. Additional quantities can be purchased from your Parts Plus supplier. Part# CCC-7400 CSI Card

CSI Card Sample

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